Digital Key Credentials

Bind a Credential to Your Device

Note: The Virtual Keypad App is not required to bind a Digital Key credential to your device.

Before using your device to access a door, bind the credential that was assigned to you to that device:

1. Check for an email or text that a Digital Key has been assigned to you.

2. Select the link in the email or text to add the Digital Key to your wallet.

3. A credential displays. Select Add to Wallet.

4. Once you are redirected to the Apple® or Google® Wallet page, add the credential to your device. A message appears to confirm that the credential was successfully added to your wallet.

Use the Credential

After you’ve bound the credential to your device in Virtual Keypad, you’re ready to use your device to access a door with a compatible reader:

1. The LED is red or off when the reader is idle. Move into range and present your device to the reader. Your credential works even if your device is locked or the screen is turned off. If your device is powered down due to low battery, it still works up to 5 hours for Apple® devices.

2. If access is granted, the reader’s LED turns green. If access is denied, the LED turns red, the door remains locked, and the sequence starts over.