Mobile Credentials

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In this clip, we’ll show you how Assign and Use Mobile Credentials in the Virtual Keypad App.

Download Virtual Keypad

Note: If you already have Virtual Keypad, update the app and skip to Bind a Credential to Your Device.

When your system administrator assigned you a mobile credential, you received an email notifying you of the credential assignment. You should have also received an email with your temporary Virtual Keypad account password. After downloading Virtual Keypad, you will need your email address and that temporary password to sign in for the first time.

1. Go to the Google Play™ store (Android) or the App Store® (iOS) and download Virtual Keypad.

2. After it finishes installing, open Virtual Keypad. Enter your email and the temporary password you received in your welcome email, then tap Log In.

3. Virtual Keypad prompts you to change your password. Set a new password, then tap Save.

4. If the app prompts you to enter your system user code, enter it then tap the Forward icon.

Bind a Credential to Your Device

Before using your device to access a door, you must bind the mobile credential that was assigned to you to that device.

Mobile Bluetooth

1. Tap the Menu icon and select Mobile Credentials.

2. New Bluetooth credentials are labeled as New Credential. To bind the credential to your current device, select Tap to link to this device.

3. When the dialog box displays, tap Yes if you are sure you want to link the credential to your current device.

4. When the credential is successfully bound, the label changes to Linked to this device.

Mobile Wallet

1. Tap the Menu icon and select Mobile Credentials. A credential with your name will display.

2. Tap Add to Wallet.

3. When the credential is successfully bound, it appears in your mobile wallet.

Use the Credential

After you’ve bound a mobile credential to your device in Virtual Keypad, you’re ready to use your device to access a door with a compatible reader.

Bluetooth Reader

1. The LED ring is white when the reader is idle. Wave your hand in front of the reader. If you are wearing gloves, you may need to remove them so the reader can sense your movement.

2. The reader LED ring turns blue and starts spinning. Move into range of the reader with your device. The reader beeps when it finds a device.

3. If access is granted, the reader’s LED ring flashes green. If access is denied, the LED ring goes back to solid white, the door remains locked, and the sequence starts over.

Mobile Wallet Reader

1. The LED is red or off when the reader is idle. Move into range and present your device to the reader. Your credential works even if your device is locked or the screen is turned off. If your device is powered down due to low battery, it still works up to 5 hours for Apple® devices.

2. If access is granted, the reader’s LED turns green. If access is denied, the LED turns red, the door remains locked, and the sequence starts over.

Reduce Notifications on Android Devices

Because of Android’s app requirements, Virtual Keypad sends a notification to your device’s notification drawer every time you use a mobile credential. You can hide these notifications from your device’s Settings menu.

When you receive a notification from Virtual Keypad after using your mobile credential, swipe left on the notification and tap Settings. Turn off Mobile Credential Notifications.