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The Settings section provides personal preference options for your app.

General Settings

Change basic system information

Rename System

Tap your system name to rename your system.

Login Security

Save User Code

Allow the app to remember your user code. When activated, you won’t need to re-enter your user code every time you log into this system.

Default System

Make the current system the first one displayed when opening the Virtual Keypad app.

Log In with Touch ID/Face ID (iOS) or Fingerprint Authentication (Android)

Toggle on to use fingerprint or facial recognition to log in to the app.

Disarm requires Touch ID/Face ID (iOS only)

Toggle on to require user to use Touch ID or Face ID to disarm.

Fingerprint Disarm (Android Only)

Toggle on to use fingerprint for disarming.

Change Password

Change your existing password. The new password must contain a minimum of 10 characters and two of these four types of characters:

  • Lowercase letters

  • Uppercase letters

  • Numbers

  • Symbols

Two-Factor Authentication

Opt in to use Two-Factor Authentication. Change your trusted phone number or email where you receive a security code to sign in to Virtual Keypad.

Temperature Units

Change how the thermostat feature displays the temperature. Toggle to choose between Fahrenheit and Celsius.

Full Screen (Android)

Make the app go full screen. The Menu collapses as a result.



iOS devices use the Today Widget.

You can enable the Cameras Widget by turning on Show Cameras. iOS devices automatically have the Camera Snapshots Widget enabled in the Today Widgets Menu.

Add a Widget in an iOS Device

Be sure to enable Save User Code in Virtual Keypad Settings for systems with a Home Screen widget.

  1. On the Home Screen, long-press until you can begin editing the Home Screen.

  2. In the top left corner, select the plus button and scroll down to Virtual Keypad.

  3. Select Virtual Keypad.

  4. Choose between the available widget sizes.

  5. Select Add Widget.

  6. To select which system you want the widget to display, tap the widget and then System.

  7. Select the system you want to display.

  8. Tap outside of the editor.

  9. Select Done.

Arm Your System from the Widget in an iOS Device

  1. To arm the system, tap the widget and select your arming preference.

  2. Close Virtual Keypad. The widget displays the system as armed.

Stack Multiple Widgets in an iOS Device

  1. If you have more than one system widget, but want to take up less space, stack the widgets.

  2. On the Home Screen, long-press until you can begin editing the Home Screen.

  3. Hold and drag each widget to stack them.

  4. Select Done. Scroll through the widgets to view each system’s armed status.


Android devices use Widget Settings.

Select a widget to display arming options and choose favorites. To enable the Show History Widget, turn on Show History.

You can enable the Cameras Widget by turning on Show Cameras.

Push Notifications

Receive push notifications for your system. Open each section, turn on the notifications that you want to receive, then tap Save.

Snooze Sensor Activity

Snooze push notifications related to sensor activity for an increment of time.

Optimize Z-Wave

Improve device performance by optimizing the communication of devices on a Z-Wave network. This feature can be useful when devices stop communicating properly with a system, like when a Z-Wave light is moved and stops working.


Select the zone chime for the zones connected with your system. You can select Ascend, Descend, Doorbell, or Off.

Sensor Reset

The Sensor Reset button enables you to remotely reset system sensors when a user has Sensor Reset permission. Pressing this button performs the following actions:

  • Reset fire and smoke sensors

  • Reset fire and fire bell outputs

  • Reset fire and supervisory alarms

  • Reset panic sensors

  • Reset ambush outputs

  • Reset glassbreak sensors

  • End a lockdown (also requires Lockdown Override permission)

  • Reset LOBAT (low battery) after replacing batteries in wireless devices

Monitoring Center

Manage emergency contacts and their details. Place the system on test for the central station.

WARNING: Placing your system on test means that the system will send signals to the central station but emergency services will not be contacted for 1 hour. You should not place your system on test unless instructed to do so by your security provider.

Geofence Devices

Delete devices no longer used with the app.

Online Help

View this user documentation from the app. For help with system configuration, upgrades, and troubleshooting, contact your security provider.

Terms and Conditions

Open the terms and conditions for the app.


Sign out of the app.

Local System Settings

Some settings are saved in local system programming and cannot be accessed from Virtual Keypad. These include time (clock), volume, and chime settings. To change these settings from your keypad’s User Menu, refer to the appropriate guide for your system type:

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