Users

The Users menu item is displayed if you are authorized to manage user codes on your system. Learn how to add, edit, and delete a user code by completing the steps in each of the following sections.

Add a User

When adding a user, you can either create a standard code, credential, or Digital Key user.

Code or Credential Type

For more information about user authority levels, refer to Authority Level Reference. For more information about profiles, refer to Profiles. For more information about groups, refer to Groups.

1. Tap the Menu icon and select Users.

2. Tap the Edit icon, then tap Add.

3. Enter the User Name and User Number.

4. Select Tap to change photo to upload a photo.

5. Assign the user an authority level or select a Profile or Group, then tap Back.

6. In User Codes and Credentials, tap Add to create a new credential or Choose Existing to assign an existing credential.

7. Select a credential Type:

   • Code—A set of numbers that a user enters at a keypad to access doors and Virtual Keypad, arm and disarm the system, and enter the user menu on a keypad.

   • Credential—A device (such as a key fob, card, or phone) that a user presents at a reader to access doors.

   • Digital Key—A credential on mobile device that grants access to doors with compatible NFC multi-technology readers.

8. If you selected Code, enter a 4-digit code to assign to the user.

9. If you selected Credential, enter the internal number and the external number:

   • External Number—The number that is printed on the outside of the card. The external number is used to keep track of who the card is assigned to and doesn’t determine access. The external number is the first set of numbers (typically before a colon or dash) written on the sheet provided with the credential.

   • Internal Number—The number stored inside a card that is transmitted to a reader when it’s scanned and determines access. The internal number is the second number (typically after a colon or dash) written on the sheet provided with the credential.

10. If you selected Digital Key, select how you want the Digital Key delivered to the user:

    • Select Text to send the Digital Key credential to the user’s phone number.

    • Select Email to send the Digital Key credential to the user’s email address.

Note: If an email address or phone number was already entered during the user creation process or already exists, it automatically populates in the corresponding text or email field.

11. By default, new credentials apply the same user profile or group that is assigned to that user. To disable this option and manage codes and credentials manually for profiles, tap the box next to Apply the same profiles to all user codes and credentials. For groups, tap the box next to Apply the same groups to all user codes and credentials.

12. Select Send code to locks. This enables the user to use the code to control Z-Wave deadbolts.

13. Verify that Active is turned on. An inactive user’s code or credentials do not work

14. Tap Back.

15. In Virtual Keypad, tap Add, and enter the user’s email to provide the user with access to Virtual Keypad. This sends the user an email with prompts to sign up for Virtual Keypad. To assign an existing login, tap Choose App User. To create a new login, tap Create App User.

Note: Access to Virtual Keypad is not required for users to bind a Digital Key to their devices.

16. Tap Save.

When you add a new user to your system, you can also choose to add the user to the Virtual Keypad app. This feature is available for Android and iPhone users. When you create a new app user, select Create a New Login. You will be prompted to enter a new email address to associate with the new app user. Once the app user has been created, their email will show up on the user screen.

Glossary

• Personal Information: The user’s name and contact information. First Name is required.

• Number: A number that identifies a user to the system and central station. This number is automatically assigned to each user.

• Type: The type of user code: Code or Credential.

• Code: The 4-digit user code that a user enters into the keypad or app when disarming their system.

• Credential: A card or prox device that a user presents to a credential reader to gain access to a specific area.

• Digital Key: A mobile credential that is compatible with an NFC multi-technology reader.

• Internal Number (credential only): The number stored inside a card that is transmitted to a reader when it’s scanned. The internal number contains the bits of data programmed into the card by the manufacturer and is used to determine access.

• External Number (credential only): The number that is printed on the outside of the card. The external number is different from the internal number and is used for keeping track of the cards that are assigned to specific users. It doesn’t determine access.

• Profiles, Groups, or Authority Level: Option name depends on system type. Determines the options that the user has permission to access, as well as the expiration for those permissions.

• Send User Codes to Locks: This feature allows a master user to send user codes 2-20 to the automated (Z-Wave) locks associated with the system.

• Active and Inactive: Determines if the user is active in the system. If the user is inactive, their user code and credentials won’t work.

Edit a User

1. Tap the Menu icon and select Users.

2. Tap the user that you want to edit.

3. Make your changes, then tap Save.

Delete a User

1. Tap the Menu icon and select Users.

2. Tap the Edit icon, then tap Delete.

3. Tap the Delete icon in the row of the user that you want to delete.

4. To delete the user, tap OK.

5. Tap the Close icon.